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FAQs

In case you had concerns, here are some frequently asked questions and answers to clear things up.

What services does Care Assist Jamaica offer?
Care Assist Jamaica offers a range of services including personal care, housekeeping, companionship, medication management, and skilled nursing services across all 14 parishes of Jamaica.
How can I arrange services with Care Assist Jamaica?
You can contact us via phone, email or through our website to schedule a consultation. During the consultation, we will assess your needs and create a personalized care plan.
Are your caregivers trained and certified?
Yes, all our caregivers are highly trained, experienced, and certified professionals, including Registered Nurses, Practical Nurses, and Caregivers.
Can I choose my caregiver?
We strive to match you with a caregiver who best fits your needs and preferences. You can always request a change if you feel the caregiver is not the right fit.
What are your hours of operation?
Care Assist Jamaica operates 24/7 to provide care whenever you need it. Our office hours for inquiries and administrative matters are Monday to Friday, 8:00 AM to 5:00 PM.
Do you offer live-in care services?
Yes, we offer both live-in and hourly care services depending on your needs and preferences.
How do you ensure the safety and security of your clients?
All our caregivers undergo thorough background checks, and we regularly monitor their performance to ensure the highest standards of care and safety.
Do you provide care for clients with specific medical conditions?
Yes, we provide specialized care for clients with various medical conditions, including dementia, Alzheimer's, diabetes, and post-surgery recovery.
Can Care Assist Jamaica help with medication management?
Yes, our caregivers can assist with medication reminders, administration, and management to ensure you take your medications correctly and on time.
How do you handle emergencies?
Our caregivers are trained to handle emergencies and will contact emergency services and family members as needed.
What payment options do you accept?
We accept various payment methods including bank transfers, Western Union, Money gram, Zelle, Cash App, E-transfer and more where applicable.